Mary DrumondinWorthixEmpathetic Artificial Intelligence: Next-Gen Tech for Scaling EmpathyEmpathy is widely considered to be the epitome of human nature. It is, in fact, what sets us apart from machines to begin with. So the idea…6 min read·Jul 13, 2021----
Mary DrumondinWorthixShould the Chief Experience Officer Cease to Exist?The Wall Street Journal recently released an article called “Some Chief Experience Officers Want To Make Their Jobs Disappear” where they…7 min read·Jul 13, 2021----
Mary DrumondinWorthixYour Customers Think You Are DeafFor several decades, the only way for large-sized companies to hear from customers was through voice of customer (VoC) surveys.2 min read·Aug 12, 2020----
Mary DrumondinWorthixExploring the Full Potential of Customer ExperienceI’d like to make the case that most companies out there are still failing to explore the full potential of Customer Experience. While the…6 min read·Jan 23, 2020----
Mary DrumondinWorthix10 Books for your CX Holiday WishlistCaught up on your CX reading this year? There’s still time! And with the holidays in full swing, there’s no better time to politely…5 min read·Dec 12, 2019----
Mary DrumondinWorthixVoices of CX Podcast Season 1Are you subscribed to Voices of CX Podcast? Sign-up now and get fresh episodes delivered straight to your inbox!4 min read·Nov 26, 2019----
Mary DrumondinWorthixHow to Calculate Survey Sample SizesCustomer surveys are essential for gathering the insights you need to take your business to the next level of customer experience, but not…4 min read·Nov 26, 2019----
Mary DrumondinWorthixWhich is Your CX Priority: Satisfied Customers or Profit?Editor’s note: Recently my conversations surrounding customer experience with practitioners, co-workers, or with guests on the Voices of…5 min read·Aug 15, 2019----
Mary DrumondinWorthixSpace Is No Longer the Final Frontier, It’s the Next One.3, 2, 1…blastoff. Virgin Galactic preps for launch.2 min read·Jul 9, 2019----
Mary DrumondinWorthixMcDonald’s Happy Meal Toys Come Under FireIf you’re a parent, then you have definitely thrown away countless Happy Meal toys in your lifetime. This is because the lifespan of these…2 min read·Jul 9, 2019----